- About Us
- Dealer Location
- Help & FAQ
- Contact Us
Help & FAQ
1. Warranty description
Each piece of Luggage America, Inc. is accompanied by a limited manufacturer's warranty. The time period of the covered varies from five years to lifetime, depending on the item. In an unlikely event that a problem arises as a result of a defect in materials and/or workmanship, upon inspection, we will repair or replace the product, at the option of Luggage America, Inc., without charge. Save your receipt for proof of purchase. This warranty gives you specific legal rights, which vary from state to state. For repair or replacement, please contact our Customer Service Dept. by email info@luggageamerica.com. You will receive a response within 24 - 48 hrs. Of your email and a return authorization number will be issued. Repairs or replacements necessitated by normal wear, accident, negligence, or improper care, are not covered under this warranty. Please write for a return authorization number. Send $9.50 for shipping and handling, along with proof of purchase and warranty tag. With the damaged product, send $9.50 for shipping and handling, along with proof of purchase and warranty ta
2. The differences in travel ware
Uprights/Rolling Suitcases
Newer-styled suitcases, which are configured to stand vertically, they are much easier to pull through an airport, because of their retractable handles and metal ball bearing in-line skate wheels. Many are expandable and a variety of additional features may be available, such as pockets, pouches, etc.
Totes and Casual Bags
Totes are casual, all-purpose bags, which are smaller than carry-ones and come in a wide variety of shapes and sizes. Some totes are designed for travel and match a full line of luggage. The simplest totes look like open-top shopping bags made of fabric.
3. Airline luggage size requirements
The information provided may change w/o notice. Please check with the Airlines for current update.| AirLine | Number Allowed | Size Limits |
| Alaska | 2 | 9 x 14 x 22 |
| Delta | 2 | 22 x 14 x 9 |
| United | 2 | 22 x 14 x 9 |
| American | 2; | 45 linear inches |
| Northwest | 1 | 54 linear inches |
| US Airways | 2 | 22 x 16 x 16 overhead 21 x 16 x 8 under seat 45 x 23.5 x 4 garment bag |
| America West | 2 | 54 linear inches for Garment Gags, 45 other |
4. Luggage care instruction
Polyester
Polyester is a durable and resilient fabric. It has excellent abrasion resistance. For best results, clean the surface with mild soap and water and a soft rag. Do not saturate the fabric. For best results, clean the entire panel, not just the soiled area. After your fabric has been cleaned, spray it with Scotchguard to restore its water, dirt and stain-resistant properties. Do not use these cleaners on leather trim.
Ballistic Nylon
Ballistic nylon is treated with Teflon to repel water, dirt and stains, which makes cleaning your luggage easy. Clean with mild soap and water and a nylon-bristled brush. Do not saturate the fabric. For best results, clean the entire panel, not just the soiled area. Foaming upholstery cleaners made for wool-nylon blend fabrics also work well. After your fabric has been cleaned, spray it with Scotchguard to restore its water, dirt and stain-resistant properties. Do not use these cleaners on leather trim.
Avoid oiling locks or hinges, since oil may leak in and stain case linings or clothing. If hardware should become scratched, rub lightly with fine steel wool and re-seal with lacquer or clear nail polish The cleaning products mentioned are available at leading grocery and chain stores nationwide. As always, when using any commercial cleaning product, follow the manufacturer's directions carefully.
